“What should you do if your online clothing order has not arrived?”
My order has not arrived: what to do
Short answer
First check your tracking email: items from more than one warehouse arrive as separate packages with their own tracking numbers. If an order cannot ship within the processing time, PeachSunday emails a new date and offers a full-refund cancel. Still nothing? Contact the store with your order number. If you paid by credit card, you can dispute a charge for an order that never arrived within 60 days.
Steps
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Check every tracking number
Items from more than one warehouse travel as separate packages.
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Compare to the processing time
Look at the delivery range on the product page and in the shipping policy.
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Read your email
A delay email gives a new date and a cancel option.
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Contact the store
Use the contact form with your order number. Replies come within 1 business day.
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Dispute the charge if needed
A credit card billing-error dispute has a 60-day window.
Check tracking and the two-package case
Every order ships with tracking, and a tracking email goes out when it ships. If your items come from more than one warehouse, they travel as separate packages, each with its own tracking number. One can arrive days before the other. The shipping time guide lists the usual ranges.
Why did my order arrive in two boxes?
If your styles come from more than one warehouse, they travel as separate packages, each with its own tracking number. Each box can arrive on a different day, and you will see a tracking number for each in your shipping emails.
If one box is late, contact the store with your order number and that package's tracking number. The refund policy counts the 7-day return window from delivery. It does not describe split packages separately, so if the boxes arrive days apart, message the contact page with your order number before the first window closes.
What to expect from the processing window
Delivery ranges include time to pack the order. Most styles take 3 to 7 business days to pack before they ship. If an order cannot ship within the processing time, PeachSunday emails a new ship date and the option to cancel for a full refund.
What the FTC rule requires of a seller
The FTC's Mail, Internet, or Telephone Order Merchandise Rule covers online orders. A seller who cannot ship on time must notify you, give a revised date and offer to cancel with a prompt refund. If the seller promised no date, the rule treats 30 days as the limit.
This is plain-language guidance, not legal advice. The FTC business guide has the full text.
Contact steps and what to include
Use the contact page and include your order number, the email you ordered with and any tracking numbers. Messages are answered within 1 business day. Keep screenshots of your tracking pages.
Credit card dispute
The FTC says a credit card billing-error dispute for an order that never arrived can be filed within 60 days of the statement showing the charge. Debit cards work differently, so ask your bank about its process. Keep your order confirmation and emails.
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FAQ
What do I do if my order never arrived?
Check all tracking numbers, read the delay email if you got one, and contact the store with your order number. If you paid by credit card, you can dispute the charge.
Can I cancel an order that has not shipped?
If PeachSunday cannot ship within the processing time, it emails you a new date and the option to cancel for a full refund.
Why did I get two tracking numbers?
Items from more than one warehouse travel as separate packages, each with its own tracking number.
How long should I wait?
Check the delivery range on your product page and the shipping policy. Most styles take 9 to 19 business days including packing.
Can I get a refund if the seller missed the date?
Under the FTC rule a seller who cannot ship on time must give a revised date and offer a prompt refund if you cancel.
What if the tracking says delivered?
Contact the store with your order number and tracking number. If you paid by credit card, the dispute option stays open.
Does a debit card give the same protection?
The FTC notes that debit cards differ from credit cards. Ask your bank about its dispute process.
How long do I have to dispute a charge?
For a credit card billing error, 60 days from the statement showing the charge, per the FTC.
Why did my order arrive in two boxes?
Your styles came from more than one warehouse, so they travel as separate packages, each with its own tracking number. They can arrive on different days.
When does my return window start if the boxes arrive on different days?
The refund policy says to start a return within 7 days of delivery. It does not describe split packages separately, so send a message through the contact page with your order number if the boxes arrive days apart.