Store guide
Shopping at Old Navy: sizing, shipping and returns explained
Short answer
Old Navy ships free at $50 for free Navyist Rewards members. Returns run 30 days from delivery for online orders, with refunds to the original payment and a free exchange. Women's sizes run 0 to 30 and XS to 4X, with Petite, Tall and Curvy shops. Mail returns are free for members and $6 otherwise. Details are as of October 2026.
At a glance
- Free US shipping
- $50 for Navyist Rewards members (free to join)
- Standard shipping
- Basic $7.50 (5 to 8 business days); Standard $9.50 (2 to 5 business days)
- Faster shipping
- Express $18 (2 to 3 business days); Priority $25 (1 to 2 business days), continental US
- Returns window
- 30 days from delivery for online orders
- Refunds
- Most refunds go to the original payment
- Return fee
- $6 for non-members returning by mail; free for rewards members; free in stores
- Exchanges
- Free
- Sizes
- 0 to 30 and XS to 4X, plus Petite, Tall and Curvy shops
- Payment options
- Cards, gift cards, Apple Pay, Google Pay, PayPal, Afterpay, Klarna
- Rewards
- Navyist Rewards, free, with points and free shipping at $50
Checked on Old Navy's own pages. Stores change their policies, so confirm at checkout.
Steps
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Check how you want to return it
Most items can go back by mail or to an Old Navy store. Items marked mail only, third-party seller items and marketplace orders follow their own rules.
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Prep the items
Items should be unworn and unwashed. Swimwear needs its original tags and hygienic liner and goes back by mail.
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Return within 30 days
Online orders have 30 days from delivery. Store returns are free, and mail returns are free for rewards members ($6 otherwise).
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Look for your refund
Most refunds go back to your original payment. An exchange is free.
What Old Navy is known for
Old Navy is a big, everyday-price clothing store for the whole family. On the women's side you will find jeans, tees, dresses and jumpsuits, sweaters, activewear, pajamas, maternity, shoes and accessories.
The look is casual and easy: everyday basics, denim and activewear. Frequent sitewide sales mean the price you pay changes by the week. As of October 2026, regular dress prices ran about $29.99 to $76.99 (most $34.99 to $54.99), jeans about $34.99 to $69.99, and tees and tops about $12.99 to $34.99. Many items were marked 50% off that day, and sale prices vary.
How Old Navy sizing runs
Old Navy uses US sizing and describes its women's range as sizes 0 to 30 and XS to 4X. The women's menu includes Extended Fits, Petite, Tall and Curvy shops alongside regular sizes, so you can shop the cut that fits you.
A Size and Fit Guides page has charts for Women and Women's Plus, along with Men, Maternity, kids and baby. Check the chart for the section you are shopping before you pick a size.
Old Navy shipping to the US
Navyist Rewards is free to join, and members get free shipping on orders of $50 or more. Members under $50 pay $7.50. Non-members pay $7.50 for Basic shipping (5 to 8 business days) or $9.50 for Standard (2 to 5 business days).
For speed, Express is $18 (2 to 3 business days) and Priority is $25 (1 to 2 business days), both for the continental US. Buy online, pick up in store is also available for many items.
Old Navy returns and exchanges
Online orders can be returned within 30 days of delivery, by mail or in an Old Navy store. Most refunds go to the original payment. Exchanges are free. Mail returns cost non-members $6 and are free for rewards members.
Holiday shoppers get extra time: items bought October 15 to December 24 can be returned through January 15. Final sale items, Encore Market items and masks are final. Beauty items are returnable in store when unopened. Swimwear returns go by mail with the original tags and liner. The Old Navy Encore Credit Card adds longer return windows for merchandise credit.
Paying and earning rewards at Old Navy
Old Navy accepts credit and debit cards, gift cards, Apple Pay, Google Pay, PayPal, Afterpay and Klarna. That is a long list, so you can pick whichever is quickest at checkout.
Navyist Rewards is free to join. It earns points and unlocks free shipping at $50. The Old Navy Encore Credit Card adds longer return windows of 45 or 60 days for merchandise credit.
Old Navy also offers buy online, pick up in store on many items, and many online items can be returned in a store. Marketplace orders, such as TikTok Shop, and third-party seller items follow their own return rules, so check the listing.
Tips for shopping Old Navy
A few ways to get the most from an order:
- Join Navyist Rewards for free shipping at $50 and free mail returns.
- Use the Petite, Tall and Curvy shops to find your cut.
- Return in a store when you want a quick, free drop-off.
- Shop early for the holidays: returns on October 15 to December 24 purchases run through January 15.
- Pay with Afterpay, Klarna, PayPal, Apple Pay or Google Pay.
If you love the Old Navy look
The Old Navy look is relaxed and wearable every day: good jeans, soft tees, a simple dress and cozy layers.
PeachSunday carries pieces in a similar spirit. Browse jeans and denim, t-shirts and tees and plus-size, with new styles added daily and free US shipping on orders of $65 or more. For outfit ideas, see fall outfits under $50.
Similar looks at PeachSunday
FAQ
What sizes does Old Navy carry?
Old Navy describes its women's range as sizes 0 to 30 and XS to 4X, with Extended Fits, Petite, Tall and Curvy shops.
How long does Old Navy shipping take?
Basic takes 5 to 8 business days and Standard takes 2 to 5. Express takes 2 to 3 and Priority takes 1 to 2 business days in the continental US.
Does Old Navy offer free shipping?
Yes, for Navyist Rewards members on orders of $50 or more. The program is free to join.
Does Old Navy offer free returns?
Store returns and member mail returns are free. Non-members pay $6 for a mail return. Online orders have 30 days from delivery.
Does Old Navy take Afterpay?
Yes. Afterpay and Klarna are both accepted, along with PayPal, Apple Pay, Google Pay, cards and gift cards.
What stores are like Old Navy?
Old Navy is known for everyday basics, denim and activewear. If you like that style, the Express guide and the Pink Lily guide cover shops with polished and boutique-casual takes.
Is Old Navy legit?
Old Navy runs its own online store at oldnavy.gap.com. Its own pages publish a returns policy (returns window: 30 days from delivery for online orders), and this guide reads shipping, sizing and returns from those pages, listed under Sources. Confirm the current policy at checkout. Paying by credit card adds the dispute option described in the order has not arrived guide.
Sources
- Homepage (checked )
- Shipping (checked )
- Returns FAQ (checked )
- Payment options (checked )
- Size and fit guides (checked )
- Women's dresses (checked )
- Women's jeans (checked )
- Women's tees (checked )